FREQUENTLY ASKED QUESTIONS

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No, John’s Chem-Dry is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the next question below to see how Chem-Dry compares to steam cleaning.

John’s Chem-Dry of Whatcom County proudly serves a wide range of communities within Whatcom County, including Bellingham, Ferndale, Lynden, Blaine, Everson, Nooksack, and Sudden Valley. If you’re located in Whatcom County and wondering if we can come to you, please don’t hesitate to give us a call at (360) 734-3551.

The main difference lies in the amount of water we use. Traditional steam cleaning floods your carpets with soapy water, often leaving them wet for a day or two. John’s Chem-Dry of Whatcom County utilizes the power of carbonation. Our proprietary process uses millions of tiny bubbles to lift dirt from deep within the carpet fibers, requiring only a fraction of the water used by steam cleaners. This means your carpets dry much faster – typically in just hours, not days! After the carbonation lifts the grime, our powerful equipment extracts the dirt and minimal moisture.

The effectiveness of Chem-Dry’s carpet cleaning lies in our innovative Hot Carbonating Extraction (HCE) process. We utilize the natural power of carbonation to create millions of tiny bubbles that penetrate deep into your carpet fibers, lifting and releasing dirt and grime. This process requires only a fraction of the water used in other cleaning methods, leading to exceptionally fast drying times of just 1-2 hours. Our signature solution, The Natural®, works with the carbonation to lift dirt to the surface, where it is then efficiently extracted, leaving your carpets deeply cleaned and virtually dry.

Applying a protectant to your carpets offers significant advantages. It helps to create a shield against stains and dirt, making spills easier to clean up before they can penetrate the fibers and cause lasting damage. Furthermore, this protection helps to reduce wear and tear, preserving the appearance and extending the lifespan of your carpets. While new carpets often have initial protection, reapplying it is crucial for long-term maintenance.

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.*

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 6-12 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will extend the life of your carpeting.

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

Chem-Dry uses a natural cleaning product called The Natural® as our primary cleaner. The Natural®, doesn’t contain any soaps or phosphates. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days. On the other hand, John’s Chem-Dry can have your carpets clean and dry in just hours!

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve the overall healthiness of the home. If furniture is stained, saturated or has unwanted odor then it is ready for a cleaning.

Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment we can save your back-ache and make your tile surfaces look better than ever.

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present then your tile and grout is ready for a cleaning.

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.